Contents of our Privacy Notice

  1. Who are we?
  2. When do we collect your personal data?
  3. Why do we need to collect and use your personal data/the legal basis for using your data?
  4. Who do we share your personal data with?
  5. How long will we keep your personal data?
  6. Our Website
  7. What are your rights over your personal data?
  8. Marketing
  9. Complaints
  10. Cookies
  11. Contact Us

1. Who are we?

This privacy notice lets you know how Anglian Venture Holdings Limited (Company number 06426222) will collect and use personal data and when we may be required to share such information with others.

AVH welcomes your questions and comments regarding our policy on processing personal information. If you have any queries, please contact by one of the methods listed below.

2. When do we collect your personal data?

The processing of personal data by AVH is primarily limited to that of its employees. However, there may be instances in which we need to process the personal information of others.
We may collect your personal information if you:

Personal information we may process includes:

AVH do not process special categories of personal data.

Where we need your consent to process your data, we will clearly ask for it and will tell you why we are processing your data. If you withdraw your consent, we will stop processing your data for the purpose for which you gave consent. This does not mean that we will no longer process your data – we may still process your data if we have another purpose with a different legal basis.

3. Why do we need to collect and use your personal data/the legal basis for using your data?

The law requires that we have a specific legal basis to process your personal data. The majority of the processing that we undertake is carried out on the basis that it is needed to enable us to comply with our contractual obligations by delivering the service you may require. On the occasions that we will respond to a query you may have raised, we will process your personal information of the basis of you having given your consent.

4. Who do we share your personal data with?

We may share your personal data with companies within the Anglian Water Group, its affiliated partners or sub-contractors if necessary to deliver the service you require. However, your personal information will not be processed for any other purpose or disclosed to any other third party outside of the Group without your consent.

Please note that whilst you are able to object to your data being shared with these companies, we may be unable to provide you with the services you require as a result.

Whilst your personal data will not be transferred outside of the European Economic Area by AVH, there may be instances in which it may be by our partners and suppliers. If it is, we will ensure that they have the necessary procedures in place to ensure it is appropriately protected.

5. How long will we keep your personal data?

We will retain your personal data for as little time as possible to enable us to deliver the service you requested, or as long as we are legally obliged to.

6. Our Website

Our website lets you have full control over the personal data stored regarding your browsing activity.

This site contains links to other websites, those of companies that form part of the Anglian Water Group. Please note that when you click on one of these links, you are leaving to visit another website. We encourage you to read the privacy notices of these linked sites for details as to how your personal information will be processed.

7. What are your rights over your personal data?

You have a number of rights in relation to the personal data that we hold about you. Specifically, you can:

If we refuse your request under the above rights, we will tell you why. You have the right to complain as outlined below.

If we are unable to action your request we will explain our reasons why.

8. Marketing

AVH will not use the personal information we collect from you to market our services, nor will we share it with any third parties for marketing purposes.

9. Complaints

If you believe there has been a breach of your personal data or that your rights have been affected, you may complain to the Group Data Protection Officer by writing to:

Data Protection Officer
Anglian Water Group
Lancaster House
Lancaster Way
Ermine Business Park
Huntingdon
PE29 6XU

Alternatively, you can make a complaint to the Information Commissioner’s Office by visiting their website www.ico.org.uk, or phoning 0303 123 1113.

10. Cookies

A cookie is a text-only string of information which a website downloads to your computer or device. They are used to make the website work efficiently or to provide information about your visit.

This website only uses cookies to monitor visitor sessions and no personal information is processed or stored in the cookie as a result. You may disable these cookies in your browser or through the cookie banner if you wish.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org

We may collect technical data about the type of Internet browser and computer operating system that you use, and also which pages you visit and interact with. This information does not identify you as an individual and is used only for tracking site use so that we can improve our experience on the site.

The following cookies are used on the anglianventures.co.uk website:

Cookie NameCookie TypeExpirationSite Coverage
exp_last_visit1st party (Persistent Cookie)24 hrsall pages
exp_tracker1st party (Session Cookie)sessionall pages
exp_last_activity1st party (Persistent Cookie)24 hrsall pages
_utma3rd party (Persistent Cookie)2 years from set/update.all pages
_utmb3rd party (Persistent Cookie)30 minutes from set/update.all pages
_utmc3rd party (Persistent Cookie)sessionall pages
_utmz3rd party (Persistent Cookie)sessionall pages

11. Contact Us

We hope this Privacy Notice has been helpful in setting out the way we handle your personal data and how you can control it.

If you have any questions that haven’t been covered, please contact us

In writing to:

Anglian Venture Holdings Ltd
Osprey House
1 Percy Road
Huntingdon
PE29 6SZ

Email us at info@anglianventures.com

Or phone us on 0131 260 5260

Any changes we may make to our privacy notice in the future will be updated here.

This privacy notice was last updated on 01 July 2021.